How will my order ship?
All orders will ship via FedEx, UPS or US Postal Service. Our rates are as follows*:
US Mail - $8.75
FedEx Ground - $18.00
FedEx Expedited - $35.00
FedEx Expedited Rush - $65.00
*Any order containing 25+ items or totaling more than $400 will be charged shipping insurance on top of freight.
The above rates include the costs of pulling/packaging orders as well as costs relating to rushing an order when FedEx Ground, Expedited, or Expedited Ruh services is selected to push those orders ahead of the other orders already placed.
Do you ship to Canada or International Destinations? Yes, we do ship to Canada and International. When shipping Canadian or to International destinations, delivery may be delayed to customers. The customer is responsible for any customs/duties charges that may be incurred. How Do You Measure Your Finger For A Ring? Finding your ring size can be as simple as visiting your local jeweler and having your finger measured, but there are also some easy ways to find your ring size at home (click here for the PDF). 24 Karat Gold (24K) is pure/fine gold and is alloyed with other elements (alloys) to create various colors for the following karat golds used in the production of our gold jewelry: 18 Karat Gold (18K) white or yellow contains 75% pure gold Available for use in stamped or cast products. Double Gold-Filled (1/5 10K) is a layer of 10 Karat Gold bonded to both the front and back of a base metal core. Single Gold-Filled (1/5 14K) is a single layer of 14 Karat Gold bonded to the front of base metal Single Gold-Filled (1/10 10K) is a single layer of 10 Karat Gold bonded to the front of base metal. STERLING SILVER AND SILVER ALTERNATIVES: Sterling Silver (SS) is an alloy of 92.5% pure silver plus 7.5% cooper. Silver Elite – Exceptional tarnish resistance and an alternative to white gold. Contains 95% silver with palladium and karat gold. Silver/Platinum (SSPt) consists of Sterling Silver and 1% Platinum. It is not a plated material, the Platinum is blended into the silver during fabrication. It has increased tarnish resistance and has a brighter luster than standard sterling silver. Silver/Platinum (SSPt) consists of Sterling Silver and 3.5% Platinum. It is not a plated material, the Platinum is blended into the silver during fabrication. The higher Platinum percentage increases the tarnish resistance and has a brighter luster than standard sterling silver. Commonly referred to as base metal this material is made using 85% Copper and 15% Zinc or 90% Copper and 10% Zinc. ALTERNATIVE METALS: G19.2 is a low karat gold. Anything under 10K Gold (<41.7% fine gold) may not be labeled as a karat gold. G19.2 contains about 19.2% fine gold and other metals such as fine silver and palladium. The amount of gold in products made with this material is similar to a 5K Gold. Gold Electro-Plate (BGP or GP) is gold solution electroplated onto another metal, typically brass. Due to this process, the thickness of gold is significantly less then gold-filled. Gold Kase is Award Concepts' exclusive 24K gold casing. Rhodium plate is a member of the Platinum group of metals. Rhodium solution is electroplated onto another metal, typically used on white golds and is the most reflective metal coating available.
Can I place my order by check?
Only Delta Kappa Gamma, Lambda Pi Eta and Sigma Chi Eta, can order organizational jewelry and paraphernalia by check. Contact our Customer Care Department HERE to request a printable Delta Kappa Gamma PDF order form for your organization's product line. Please be sure to mention your organization's name in the body of your e-mail.
Does Award Concepts design the jewelry that it manufactures and sells?
Yes, we do! Our in-house jewelry designers utilize state-of-the-art 3-D CAD software to create unique and striking organizational jewelry.
Will Award Concepts, Inc. charge me sales tax on my order?
Award Concepts, Inc. is registered and required to charge sales tax in CA, IL, and OH. Sales tax will be calculated after your shipping address information is entered. You may either click on the Calculate Icon to see the updated tax amount or continue to the billing information page.
What if I can't find an item from my organization?
Some items may only be available for purchase directly from your organization's headquarters. Please contact customer service or your chapter representative for more information.
What if I need help entering an order online?
Please click on the Live Support link or call 800-659-7801 for assistance.
If I choose FedEx/UPS shipping, do I have to be home to sign for the package?
Signature requirements are at the sole discretion of the of the carrier and a specific route driver.
What if my order is returned by the carrier?
The customer is responsible for any return/reship fees for packages returned to Award Concepts that are not determined to be the result of our error.
When printing the guide, make sure your print scale is set to 100 percent.
Make sure the "fit to page" box is left unchecked in order to get an accurate measurement from the printout.
What is the difference between metal qualities?
14 Karat Gold (14K) white or yellow contains 58.3% fine gold
10 Karat Gold (10K) white or yellow contains 41.7% fine gold.
PLATINUM:
GOLD FILLED:
BRASS:
Stainless steel – superior hardness, reflective and will not tarnish.
PLATING:
Silver Electro-Plate is silver electroplated onto another metal.